Frequently Asked Questions
Everything you need to know about our Radical Transparency and sustainable essentials.
What is Radical Transparency?
Radical Transparency is our commitment to sharing the true cost of every product we make—from materials and labor to transportation—and revealing the stories behind the ethical factories where they are produced.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your shipment status by logging into your Everlane account and visiting the 'Orders' section.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of the ship date. Please note that a small return shipping fee may apply unless you opt for store credit.
Do you ship internationally?
Yes, we currently ship to over 60 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How should I care for my Everlane garments?
To ensure longevity, we recommend following the specific care instructions on the internal garment tag. Generally, we suggest washing in cold water and air-drying to save energy and protect the fibers.
How do you ensure ethical manufacturing?
We visit our factories often and build strong personal relationships with the owners. Each factory is audited to ensure fair wages, reasonable hours, and a safe working environment.